Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at info@nishiwave.com with your order number and the email address used at checkout.
Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.
If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To help us resolve the issue quickly, please include your order number and clear photos or videos of the damaged, defective, or incorrect item.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Used or installed items
- Items not in their original condition or packaging
- Gift cards
- Final sale items
- Items returned without prior approval
Exchanges
The fastest way to get the item you want is to return the original item once your return is approved and place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@nishiwave.com.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at info@nishiwave.com.
We cannot guarantee cancellations or changes once an order has been processed or shipped.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout.
If you entered an incorrect address, please contact us immediately. We cannot guarantee address changes once the order has been processed or shipped.
Contact
For return, refund, or order support, please contact us at: